FAQ

FAQ

What documents are required for the Agreement and issuance of the cards?

For a debit card to be issued, the buyer must submit the following: OP form (notarized signatures of authorized representatives), Certificate of Registration / Establishment (Business Registers Agency excerpt from company register), Certificate of VAT registration, Certificate in the unified register of tax payers of the Tax Administration (certificate of the allocated tax identification number), Request for a Gazprom Neft fuel debit card, and vehicle specification for the issuance of debit cards. After the required documents have been submitted, the Agreement and the scale of commercial discounts are signed. For a credit card to be issued, the buyer must submit the following: OP form (notarized signatures of authorized representatives), Certificate of Registration / Establishment (Business Registers Agency excerpt from company register), Certificate of VAT registration, Certificate in the unified register of tax payers of the Tax Administration (certificate of the allocated tax identification number), Company scoring from the Business Registers Agency, List of the specimen signatures, Request for a Gazprom Neft fuel credit card, vehicle specification for the issuance of the company fuel credit card. After the required documents have been submitted, the Agreement and the scale of discount are signed.

What is the difference between the debit card and the credit card?

Credit cards are used based on the limit assigned to the Buyer on a monthly basis. With these cards, transactions can be executed within the limit during one month. Invoices for completed transactions are sent pursuant to the agreed contractual provisions. Debit cards can only be used on the basis of funds paid in advance. With these cards, transactions can be executed up to the level of available funds.

What is the difference between the company debit card and the individual debit card?

Company debit cards (cards with an embossed label DEBI) use the funds paid to a group of cards. Each card has access to the total group amount, unless it is limited by a daily, monthly, or quarterly limit. Individual cards (cards with an embossed label INDI) use the funds paid into a separate account for each of the individual cards.

How long does it take to make a card?

After the card request has been submitted, the cards can be picked up within one working day.

What can be printed on the cards?

Cards can contain a registration number, name of a person or name of the buyer (legal entity). Print letters and numbers can be embossed on individual cards. The name of the group of cards of the legal entity is printed in addition to the cardholder's label.

Who can use issued cards?

For a card with a registration number, petrol station staff compares the card label with the vehicle licence plate and the vehicle registration certificate. For a card with a name, petrol station staff compares the card data with information from buyer's ID document. For a card with a legal entity name, the vehicle registration certificate is checked to determine whether the vehicle belongs to the legal entity that the card was issued to.

What documents are required to make additional cards?

You can put in a request for additional cards at any time in the duration of the contract. To have additional cards issued, you need to submit a filled-in Gazprom Neft Card Request and Gazprom Neft Card Vehicle Specification. The required documents are submitted to the manager assigned to your company.

Is it possible to change the type of fuel after the card is issued?

After the card has been issued, it is possible to change the limit as well as the types of fuel that can be paid for using a specific card. You make the changes by submitting a request through the manager assigned to your company or through the personal office (a CMS application for card control).

What to do in case of card loss or theft?

If the card is lost, you can block it by calling 08-0000-8888 (0-24h), or by getting in touch with the Gazprom manager assigned to your company.

How to pay funds to your debit card?

You make a payment to your debit card by issuing a proforma invoice for the desired sum. Proforma invoices can be issued through the personal office (the CMS application), using the options “Individual payment” or “Payment for the Group”, or by contacting your regional Gazprom center. After the proforma invoice is issued, you receive a reference number by way of which you can make the payment.

Is there a minimum payment for debit cards?

There are no minimum or maximum payment amounts.

Once the payment has been made, when do funds on the cards become available?

After the payment has been made, funds on the cards become available the next working day after 9 a.m. (as well as Saturday).

What to do in case of PIN loss?

In case of PIN loss, you can ask for the PIN to be reset at a petrol station, which is done via the Gazprom Information Centre. In addition, you can request issuance of a new PIN code by submitting a request to the manager assigned to your company.

What to do if the card is blocked due to incorrect PIN entry?

After the third incorrect PIN entry, the card will be blocked. Subsequent to this, you should submit the request through the assigned manager to unblock the card and issue a new code.

Is it possible to use a card several times during one day?

There is no limit as to the number of times a card can be used. The only limiting factors are the available funds and the predefined card limits.

How to receive discounts when using the cards?

You receive discounts and rebates in accordance with the signed scale of discounts, based on how much petroleum products are spent during one month. At the end of each month, the total amount spent is calculated and, depending on the discount grade, you receive a credit note in the amount of the calculated discount.

Is it possible to monitor consumption in real time?

You can manage and control your Gazprom Neft cards through the personal office – a CMS web application that you can access from any computer that meets the technical requirements. You submit the request for access to the personal office to the manager assigned to your company, upon which access parameters and instructions for use will be forwarded to you. If you wish, you can receive training in how to use the office. The personal office allows you to obtain an overview of all issued cards at any time, to monitor their limits and types of fuel, to monitor transactions in real time, as well as to receive an array of useful reports on consumption and value and volume of transactions per card.

How to get the information on available funds on a card?

You can get the information on available funds through the Call Center by calling 08-0000-8888, through your regional Gazprom Centre, or through the personal office.

Voice Banking Service

By calling the FREE telephone number 08 0000 8888 and choosing the option under Fuel Card, you can obtain information on your card balance and the reference number for debit card and credit card payments.

SMS Service:

Card Balance Information

Send a text message in the following format:

STN (space) Card Number (example: STN 7824723012345678) to the mobile number 064 888 22 88, and you will receive the information you require.

How to find out what the price of fuel is?

You can get the information on current prices through the regionalCall Center, or through the personal office – via the “Maximum Prices of Petroleum Products” report, which lists the highest prices per petroleum product in the Gazprom retail network.

Is it possible to transfer funds from a card or group of cards?

You can transfer funds among groups of cards or individual cards by submitting a transfer-of-funds request to the assigned Gazprom manager, or through the personal office, via the “Working with Card” – “Transfer Funds” commands.

Is it possible to pay part of a bill by card, and part by another form of payment?

No, it is not possible to divide a transaction at a petrol station into different forms of payment. Because of this, it is important to check the balance on the card before fuelling up.

When are bills received?

Invoices and bills are delivered at the end of each month. The same holds for credit notes if your company is entitled to a monthly rebate.

When can you use the paid litres on a CD card after the payment has been made?

If the payment is in cash, then the litres on the card become available the next day. If the payment is made from a non-resident account, then this takes 3 to 4 days.

Why is the number of litres wiped to zero at the end of each quarter?

The number of litres is wiped because the unused litres in one quarter cannot be added to the litres in the next quarter, but the remaining funds can be used to reduce the amount of the new payment.

Can one PPO-Vat form be used for the exemption of VAT for multiple IC cards?

No, with one PPO-VAT form it is possible to make VAT exemption for one card only.

Is it possible to purchase all types of fuel using one IC financial card?

No. Due to VAT exemption, only one type of fuel can be purchased using one IC financial card.